Butler Hospital employees say staff levels too low


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tony woods butlerTony Woods is an intake coordinator in the emergency room at Butler Hospital, the state’s only psychiatric ward. It can be a dangerous job, he said.

“One time I was trapped in a room with a guy who presented with a knife,” he said. “It was just me and him. It’s very tough, very tough. We see those situations more and more. People are getting sicker just because of the times and it’s very taxing on us.”

Making matters worse, Woods said, is staff levels at Butler have been decreasing in recent years. “We’re down one person per shift” on a regular basis, he said. “Sometimes we are down two people per shift.”

Noting there is often a 20 to 1 patient-to-staff ration in the Butler emergency room, he explained how the staff-to-patient disparity can be problematic not just for staff, but also for patients.

“We’re doing more with less staff,” he said. “It makes it a very unsafe and hazardous place.”

The staffing levels at Butler Hospital are one the reasons employees, amid contract negotiations with management, organized a picket in front of the facility on Blackstone Boulevard yesterday. The employees took to the streets because negotiations have been “terrible,” according to Nicole White, who works in the admissions department at Butler.

White echoed Woods concerns about low staffing levels. Both said the staff reductions, and other changes, are profit driven.

Care New England, the parent company of Butler Hospital, CNE is being acquired by Southcoast Health Systems, of Massachusetts. “Combined, our two systems would comprise an eight-hospital, $2 billion-plus entity with more than 15,000 employees,” Southcoast executives said in a letter, according to the Boston Business Journal. The new company is slated to be called Newco Health Systems and will be located in Deleware, although its assets will be in Rhode Island and Massachusetts. The Rhode Island Department of Health recently denied Care New England’s request for an expedited merger with Southcoast.

White says Care New England CEO Dennis Keefe had promised her he would address employee concerns about staffing levels. She’s still waiting for a response.

The Butler employees are represented by SEIU 1199NE, who told the employees after the action that if negotiations remain stalled they should consider filing a strike notice. In healthcare, labor unions are required to give management 10 days notice of a work stoppage.

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Senator Conley suing to prevent Memorial Hospital closure


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Chris Callaci, Rep David Coughlin, Sen William Conley

“As we speak the defendants in that lawsuit are being served,” said Senator William Conley, who serves Pawtucket and East Providence. “The cities of Pawtucket and Central Falls have Filed a lawsuit against Care New England, The RI Department of Health and the Attorney General’s Office. Through that lawsuit we’re asking the court to enjoin the dismantling of Memorial Hospital and make sure that those services continue while we go through this process of restructuring South Coast.”

Care New England, which manages Memorial Hospital in Pawtucket,  announced the closing on March 2. Since then there have been public hearings and rallies, but the plan to close the hospital seems to be continuing. Over 200 jobs are threatened. Conley is working pro bono as the lawyer on the case, and his work will compliment rather than complicate the legal work of Attorney Chris Callaci, who is representing the nurses union, UNAP 5082 in their efforts to keep Memorial open.

“When Memorial was licensed,” said Senator Conley, “a determination was made that this hospital was providing vital medical services to a core service area with higher social deprivation demographics than any other place in the state of Rhode island.

“That alone should be enough to tell us that you can’t relocate those services to Kent County.”

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Community speaks out to defend Memorial Hospital Birthing Center from closing


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Ana Novais, Nicole Alexander-Scott, Kenny Alston
Ana Novais, Nicole Alexander-Scott, Kenny Alston

At the third and probably last community meeting being held by the Rhode Island Department of Health (RIDOH) to discuss the potential closing of the Memorial Hospital Birthing Center, well over a hundred people turned out to speak. Since the massive protest outside Care New England’s offices last week the movement to keep the birthing center seems to have grown. One speaker at this community meeting drove over an hour to speak her piece about the closing, because the birth of her child at Memorial four years ago was such a positive experience and so important to her.

Care New England announced the closing on March 2, RIDOH Director Dr. Nicole Alexander-Scott scheduled three hearings because under the law, RIDOH must approve any such closing. The process is called a Reverse Certificate of Need and there are procedures connected to the process that Care New England seems to have skipped when announcing the closing of the birthing center. The process is “intended to ensure access to quality health services and healthcare throughout Rhode Island.” Dr. Alexander-Scott has ruled that she must approve or deny the facility’s proposal within 90 days.

Chris Callaci, an attorney representing the nurses who will lose their jobs if the facility closes, pointed out that Care New England has not actually filed a plan for closing the birthing center, as required by law. The public, he says, is being forced to comment on a plan without any of the details of the plan. Further, he says that scheduling the hearings with barely a week’s notice may be a violation of the law. Calico claims that the first meetings must be scheduled no earlier than thirty days after Care New England has submitted a complete plan.

Because of the vagaries of RI public hearing law, the officials in attendance do not comment or answer questions from the public. So Dr. Alexander-Scott, Executive Director Ana Novais and Chief Legal Council Kenny Alston sat silently as patients, medical professionals and community members spoke out against the birthing center’s closure.

Many who live in Pawtucket and surrounding areas object to having their inpatient obstetrics services moved at the 11th hour to Women & Infants or Kent County Memorial Hospital. To interrupt pregnancy care for women who plan to deliver in April and May is a terrible physical and emotional inconvenience for mothers and families, never mind the increased travel time and the last minute loss of a doula.

One woman who is due in early May said that the only information she has received on the closing of the Memorial Hospital Birthing Center has been from those advocating against the closing. Official communication from Care New England has been scant.

Central Falls Mayor James Diossa said he is very concerned about the interruption of services at the birthing center. But he stopped short of calling on Care New England to change their plan. He simply wishes to be involved as a community partner to make the transition as safe as possible for the residents of Central Falls and Pawtucket. This is similar to the position staked out by Governor Gina Raimondo, who has announced no plan to intervene in the closing but who says she understands the pain being caused “as a mother.”

A doula testified that despite Care New England’s promise that all providers would be credentialed at Women & Infants or Kent, there is no process in place for her to be credentialed. In fact, Women & Infants requires an OB/GYN be present during the process. Since Memorial functions as a community service provider, there is no way most people who use Memorial Birthing Center can afford to have two providers present during the birth of their child.

This has the effect of medicalizing birth, something many women who wish to deliver their children object to.

“If Memorial closes,” said a mother planning to deliver in June, “my choices will be to have a home birth, which I do not want, or go to Cambridge. There is no other place offering the options I want.”

Memorial Birthing Center Public Comment

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Community protests Care New England’s planned closure of Memorial Hospital Birthing Center


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Hundreds of people rallied outside Care New England offices in Providence this morning to demand that the Birthing Center at Memorial Hospital in Pawtucket stay open. Organized by the Coalition to Save Memorial Hospital Birthing Center, nurses, community members, mothers and “bucket babies” carried signs and were enthusiastically supported by passing motorists blaring their horns.

I spoke to Rita Brennan, a nurse at the Birthing Center and the president of UNAP Local 5082, representing the nurses there. Brennan says that the loss of the birthing center and the other units at the hospital Care New England plans to shut down will cost the state over 200 jobs.

Implementing the shut down and restructurings has been delayed due to the the intercession of the RI Department of Health (RIDOH), which pointed out that the closing was a breach of contract with the state.

RIDOH Director Nicole Alexander-Scott wrote, “Memorial Hospital is obligated to continue providing all existing services to patients. Memorial Hospital is not permitted, until the process is complete, to make any changes to the primary or emergency services currently offered, including maternal and delivery services.”

Next week there will be three public meetings to allow the public a chance to speak out on Care New England’s plan.

According to the Coalition, the dates, times, and locations of the public meetings organized by the Department of Health are:

March 14th: Goff Junior High School, 974 Newport Avenue, Pawtucket (use the Vine St. entrance); 5:00 PM to 7:00 PM

March 16th: Woodlawn Community Center, 210 West Avenue, Pawtucket; 11:00 AM to 1:00 PM

March 17th: Segue Institute for Learning, 325 Cowden Street, Central Falls (use the Hedley Ave. entrance); 4:00 PM to 6:00 PM

If you are unable to attend one of the public meetings in person, you can email comments to Paula.Pullano@health.ri.gov or mail them to: Rhode Island Department of Health, Center for Health Systems Policy and Regulation, 3 Capital Hill, Providence,RI 02908.

Comments will be accepted through March 25th. Comments can be submitted or shared anonymously. Although all comments from the public will be documented and considered carefully, the Department of Health will not be able to respond directly to any comments that are submitted or voiced.

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Reinventing Medicaid working group unveils 55 initiatives


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Dr. Ira Wilson, working group co-chair

The Reinventing Medicaid working group unveiled 55 initiatives that are projected to result in $85.5 million in savings. Former Lt. Governor Elizabeth Roberts, tasked by Governor Gina Raimondo to head up the group, said that they are still working through over 200 suggestions, some of which may be included in the final report.

“A deadline induced series of last minute proposals,” said Roberts, “will be considered over the next week.”

This was the 3rd Reinventing Medicaid working group meeting and it was held in the fourth floor boardroom of CCRI in Warwick ahead of the working group’s April 30 report of proposed 2016 RI state budget initiatives. The working group’s final report is due in July, but working group co-chair Dennis Keefe, of Care New England, cautioned that “You can’t do reform in a year. It takes five, six, seven years…”

Today’s meeting took the form of a two and a half hour “facilitated discussion” with a PowerPoint presentation and specialized iPads that allowed working group members to type their questions, concerns and ideas onto the screen. This procedure had the benefit/drawback of anonymizing feedback from working group members, so it was hard to tell, for instance, who was worried about capping hospital executive salaries and who was worried about EBT card abuse.

The 55 initiatives were group by theme:

Payment and Delivery System Reforms: initiatives related to transforming Rhode Island Medicaid into one which pays for quality and value, rather than volume, and which promotes quality of care and patient experience.

Targeting Fraud, Waste, and Abuse: initiatives related to ensuring that Medicaid programs operate in compliance with state and federal law and regulation, and rooting out wasteful, unnecessary, or fraudulent spending and utilization.

Administrative and Operational Efficiencies: initiatives related to streamlining and improving state oversight of the Medicaid program.

A total savings of $85.5 million is projected so far:

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Some initiatives were discussed singularly, others were grouped, and more than half were not discussed at all. The first idea to be presented was a plan to “implement an incentive program to reduce unnecessary hospital utilization funded by a 5% decrease in hospital payment rates.” This is projected to save the state $15.7 million. According to the working group:

This initiative would eliminate the FY2016 rate increase for hospital services and reduce hospital rates by a further 5 % across both fee for service and managed care. Achievement of savings in the managed care products (Rite Care, Rhody Health Partners and Rhody Health Options) will be accomplished through modifications to the capitation rate.

The $31 million saved would be re­?invested in a hospital incentive program. Hospitals would have the opportunity to earn back a portion of the $31 million based on achieving performance goals around reduction of unnecessary utilization, reduction of avoidable re-admissions, and improved coordination of care. The incentive payments earned would be paid in September 2016.

What this means is that the 5 percent in “savings” would be placed into a “pool” which hospitals can claim the following year, based on the hospitals ability to satisfy certain metrics. Medicaid dollars would be unavailable for re-hospitalizations, hospital borne illnesses and the like. Instead, the hospitals will be able to claim these dollars only if they can show that they have attained certain patient health metrics. Such a scheme may require “fast statutory changes” from the General Assembly.

The next initiative would “implement an incentive program to reduce long stays in nursing homes, funded by a 3% decrease in nursing home payment rates.”

This initiative, which would impact both fee-­for-­service and managed care services, involves two components: a 3.0% reduction in rates and the elimination of an inflation related rate increase. Approximately half of the savings are associated with Rhody Health Options, and will be achieved through a reduction in capitation rates.

The $17.9 million saved would be re-­invested in a nursing home incentive program designed to avoid long stays. The program would measure discharges to the community and re-hospitalizations, and offer incentive payments to facilities that achieve high ratings on both scores.

This initiative can be thought of as similar to the first initiative, except that it would apply to nursing homes instead of hospitals, with a similar emphasis on positive patient outcomes. This initiative is seen as important since nursing home care is one of Medicaid’s biggest expenses. Ultimately, nursing homes would be able to claim 2016 money in 2017 for moving patients out of nursing homes.

Savings of $4 million are projected through “home stabilization initiatives for target populations.”

The purpose of the state’s Health Begins with a Home Initiative (HBHI) is to make an organized set of Medicaid-­funded health and home?stabilization services available to members of certain sub-populations. This innovative home and health stabilization program targets Medicaid beneficiaries who have complex medical or behavioral health conditions and are either homeless or at risk for homelessness or transitioning from high?cost intensive care settings back into the community.

The HBHI focuses on the following Medicaid beneficiaries:

Target Group #1: Medicaid-­eligible children and youth with behavioral health needs in the custody of the RI Department of Children, Youth, and Families (DCYF) who are at risk for or transitioning from institutionally based or residential treatment facilities, or congregate care; and the parent(s)/caretaker(s) of these children living in the community.

Target Group #2: Medicaid-­eligible adults between the ages of 19 and 64 with serious behavioral health or physical conditions who are homeless or at risk of homelessness subsequent to military service, health treatment, or incarceration.

Target Group #3: Persons with disabilities, elders, and those who are transitioning from institutionally-­based care who have a history of homelessness, would otherwise be homeless, if not for the nursing home stay or would benefit from service upon transition due to length of stay in the institution.

Medicaid will not pay for housing, but it can support programs to keep people from becoming homeless. This is one part of the plan that will require money upfront to see savings later. Keefe said that this is the kind of program where investment could be “significantly higher” for greater savings. He was very excited about this program.

The next idea was to “scale up community health teams.”

Community health teams (CHT) work as an extension of a primary care office to meet the social and behavioral needs of patients. They are a group of providers such as social workers, community health workers, nurse managers, and others who can directly address social, behavioral, and environmental factors affecting health and health behaviors. The CHT is modeled after similar highly successful programs in Vermont, Maine, North Carolina, and other states.

The RI Care Transformation Collaborative, an all-­payer Medical Home initiative, is currently piloting two community health teams: one in South County and one in Pawtucket. Each community health team works collaboratively with CTC practices in that service area and health plans to identify high-­risk patients. A number of other sites, including at least one Federally Qualified Health Center (FQHC), have developed their own Community Health Team with separate funding.

This initiative would quickly scale up the CHT and develop an organized, Medicaid-­wide approach to CHT implementation. CHTs are provided lists of high-­utilizer patients by the MCOs and collaborate with the Medical Home to address unmet needs. The result is improved utilization patterns, better health outcomes, and lower costs.

There is growing evidence, said the presenters, “that this model is effective.” Sally Finger, an adviser to the working group, said that costs are difficult to determine because the idea is so new. “This is really happening everywhere,” said Finger, “and it is not coordinated, which is why there isn’t much data on savings.”

The idea reminded me somewhat of former Rhode Island Department of Health Executive Director Michael Fine’s idea for Neighborhood Health Stations. Note also that we already service about a third of Rhode Island’s Medicaid recipients through nine community health centers represented by the Rhode Island Health Center Association. Community-based primary health care is definitely the right direction to go in.

The next two initiatives discussed were grouped together. Each would reap savings of about $1 million for the state.

Redesign CEDARR services program, transition to community health team approach

In keeping with the principles of paying for value in the Medicaid delivery system and reducing waste, this initiative will redesign the Comprehensive, Evaluation, Diagnosis, Assessment, Referral, Re-­Evaluation (CEDARR) Family Center package. This redesign will include a discontinuation of the Family Care Plan Review, reduce the amount of Health Needs Coordination services, as well as transfer Direct Service Review functions of the CEDARR Family Centers to state staff.

Move out-­of-­plan services for children with special healthcare needs into managed care

In an effort to increase efficiency of care and coverage for high-­?utilizing populations, this initiative will integrate services for children with special health care needs into the continuum of care of the Medicaid Managed Care Organizations (MCOs). Services that have been out of plan for this population and will now be integrated into the MCO scope include Home Based Therapeutic Services (HBTS), Personal Services and Supports (PASS), and Respite care. Through the integration of these and like services, this initiative will provide flexibility to the MCOs to provide more evidence-­?based, clinically appropriate, lower-­?cost services to children and adolescents.

The coordinating of these systems will, according to the working group, “optimize care” and “reduce costs.” But the question was raised, “Is the plan implementable and can the results of the plan be evaluated?” Open questions like this might call into question the estimates on savings.

The last of the big six ideas was to “coordinate care management for those with severe and persistent mental illness (SPMI).”

This initiative would create a population-­?based health home approach for persons living with a serious mental illness. The program will reduce medical, pharmacy and behavioral health expenses for the population by better coordinating their care. All members will be attributed to an accountable health home. Providers will be paid a capitated rate for care coordination, and be incentivized for outcome measures and utilization.

DSC_4768In Rhode Island, there are currently 10,450 people who would be affected by this plan. Many of the pieces of this plan are already in place. It is thought that the state will save $3 million.

The next phase of the discussion concentrated on six initiatives targeting waste, fraud and abuse. This would included Electronic Visit Verification (EVV) for home health care workers (perhaps through a smart phone app) to ensure that the state “does not pay for services which are not actually delivered.” Savings could also be found by enrolling patients into Medicare, if eligible. Predictive modeling computer systems would “examine provider reimbursement policies” as well as search for inconsistencies and errors in payments.

The working group also believes that “enhanced residency verifications” that is, making sure that Rhode Island only pays for the Medicaid of Rhode Islanders, may save some money, though it was admitted that residency is “more complicated than it seems.” The determination of residency rests on the intent of the patient, which is a difficult to dispute federal standard.

Next a suite of 13 ideas to reform long term care were quickly examined. The working group did not delve too deeply into the specifics, but it was noted that the state may be spending too much on Hospice care.

Towards the end of the presentation Jim McNulty, a mental health advocate, said that “I like a lot of what I see here,” but added that “implementation of all these ideas will be extremely difficult.”

The April 30 report will be much more comprehensive. We should expect to see more ideas put forward and for Governor Raimondo’s goal of $90 million in cuts to be made. The General Assembly then goes to work dissecting the working group’s plan as part of its arduous budget process.

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1199 SEIU pickets for fair wages at Women & Infants


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Woman and Infants 001About 150 Women & Infants hospital staff and supporters engaged in an informational picket outside the hospital yesterday on icy sidewalks in a flurry of snow. The picket was held, says Patrick Quinn, executive vice president of District 1199 SEIU New England, (1199 SEIU) to inform the public of two concerns.

The first is that excessive executive salaries at Care New England, (CNE) the Massachusetts based management company that runs Women & Infants, are negatively impacting patient satisfaction. The second concern is about “travel nurses,” out-of-state temps, being hired over qualified local nurses.

Woman and Infants 183Regular readers may remember the travel nurses issue being raised back in June of last year. Travel nurses are temporary employees that allow hospital management to avoid new hires and promotion within the ranks. Travel nurses arrive from out-of-state and take most of their earnings out of state with them when they leave. Travel nurses miss out on the orientation regular staff receive, resulting in more mistakes for the regular staff to correct.

Patient satisfaction has been down since 2011, says 1199 SEIU citing Press Ganey, “an independent auditor that tracks patient satisfaction.” Perhaps not coincidentally 2011 is the near Care New England brought CEO Dennis Keefe on board. 1199 SEIU maintains that Keefe’s salary doubled after his first year and now tops $1 million. Meanwhile, funding for hospital staff and patient care is shrinking.

“These folks think that this is their personal piggy bank,” says Patrick Quinn, “management has embarked on a whole scheme of things to basically cut costs, reduce staffing, increase workloads and frankly, we’re sick of it.”

Care New England has not responded to a request for comment.

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